If your advertising campaign is taking longer than usual to be reviewed, it does not always mean there is a problem. Here are some common reasons why moderation might take extra time.
1. No deposit on your account
This is the main reason why a campaign may stay in moderation.
Campaigns are sent for moderation only after a deposit is made. If your account balance is empty, your campaign will stay pending. It is not stuck; it just has not entered the review queue yet.
What to do:
Go to your account balance andCheck your account balance to make sure your deposit was successful. it hasn't reflected in your balance yet, allow some time for payment processing, or contact support if the delay is unusual.
After your deposit is confirmed, your campaign will be added to the moderation queue automatically.
2. The timing: weekends or nighttime
Moderation reviews may take longer outside of regular business hours.
If you submitted your campaign:
On a weekend, or
During nighttime hours,
Reviews may take longer during these times because the moderation queue can grow.
What to do:
If you submitted your campaign during these times, it is best to wait until the next business day before contacting support.
Review times return to normal when the moderation team is back to full capacity.
Still Stuck?
If you've confirmed your deposit was successfully processed and enough time has passed since submission outside of weekend/nighttime hours, but your campaign is still in moderation, please reach out to our support team with your campaign ID so we can take a closer look.