At HilltopAds ad network, we strive to ensure that publishers are paid accurately and on time. However, there may be instances where you haven’t received your earnings as expected. Below, we outline the common reasons for payout delays and what actions you can take to resolve them.
Common Reasons for Not Receiving Payouts
Minimum Payout Threshold Not Reached
Payouts are only processed when your earnings meet the minimum threshold for your selected payment method (e.g., $20 for Wise or Paxum, $200 for Bitcoin). Additionally, payments are processed on a NET7 basis, meaning they are made seven days after the end of the "earning period".
What to Do: Check your current balance and the Next Payment section in the Payment history of your account to ensure your earnings have reached the minimum threshold.
To learn more about the min. payout amounts for each method, check out the guide.
To learn more about Net7, please check out the guide.
Payment Method Not Selected
If you haven’t chosen a payment method in your account settings, your earnings cannot be processed.
What to Do: Go to the Payment Information section in the My Account tab, select a preferred payment method, and ensure all required details are entered correctly. To find out more, please check the guide.
Payment Day Hasn’t Arrived Yet
Payments are processed every Tuesday. Depending on your time zone, it may still be Tuesday at HilltopAds’ headquarters (UTC), even if it’s already Wednesday in your location.
What to Do: Wait until the end of Tuesday (UTC time) for the payout to be processed. Payments are sent throughout the day, so allow time for the transaction to complete.
Account Ban Due to Low-Quality Traffic
Accounts flagged for violating HilltopAds’ policies, such as generating low-quality or fraudulent traffic, may have payouts withheld or the account banned.
What to Do: Check your email or the notifications in your account dashboard for details. If you believe there has been a mistake, contact HilltopAds Support to appeal the decision or clarify the issue.
Technical Issues
Occasionally, technical problems can delay the processing of payments.
What to Do: Check the HilltopAds Help Center for publishers or contact Support to inquire if there are known issues affecting payouts. Provide your account details for faster assistance.
Steps to Avoid Future Delays
Monitor Your Dashboard: Regularly check your account balance, payout schedule, and payment settings to ensure everything is up to date.
Update Payment Details: Double-check your payment method and details to avoid processing errors.
Understand Payment Schedules: Familiarize yourself with the NET7 model and HilltopAds’ payment policies to manage expectations.
Maintain Quality Traffic: Ensure your traffic complies with HilltopAds’ standards to avoid account suspensions or bans.